Become a Virtual Assistant in Australia
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Case Study: Sarah Mansfield


Case Studies are a great way to get insight into other people’s experiences.  In this Case Study, Sarah Mansfield tells us about her journey to becoming a virtual assistant.

case study sarah mansfieldBusiness:
Demographics: Partner with 1 child
Time as a virtual assistant: 3½ years

Your Challenges:

What circumstances made you look at becoming a virtual assistant?

I had recently been made redundant for the second time and I wasn’t entirely too keen on returning to the corporate world. After speaking with a friend she mentioned that her company uses a virtual assistant. Up until then, I had never heard of a virtual assistant and on conducting a lot of research I thought that with my skills and knowledge I would be able to assist small business owners. 

What challenges did you face before you started?

My biggest challenge was marketing and sales as I had never worked in either of these areas before as my background was share registry and company secretariat.

What was/were your biggest fear/s?

My biggest fear was never finding clients and meeting their expectations.

Did any of the above become a reality?

No, I didn’t give up and I enjoy having my own business.

What is your advice to people who are thinking of starting up as a virtual assistant?

Don’t be afraid to try but do your research and decide who you want to work with plus having a great mentor goes a long way.

Your Solution:

What attracted you most about becoming a virtual assistant?

Being able to work for myself and the flexibility it offers.

How did you get started, what was the first thing that you did?

The first thing I did was look for a VA group to join, that’s when I came across 121 Temps. When I spoke with Liz I thought this is something I can do. I then sat down and applied for an ABN number and thought about my business name.

Tell me about some options you considered but rejected

I thought about returning to the corporate world but it wasn’t what I wanted and I knew I wouldn’t be happy so I decided to give it a go.

What would you do differently if you had to set up now?

I’m not sure if I would have done anything differently, I’ve learned a lot over the years and continue learning today.

Your Results/Benefits:

What has been your biggest success to date?

I have been working with some lovely clients.  Having someone trust you to help them in their business when you may have only spoken on the phone, email or via Skype is a really good feeling.

What has been the biggest benefit to you or your family? How has being a virtual assistant changed your life or circumstances?

Having the flexibility and freedom of not being restricted to the 9 – 5 hours is great.  As a result, I am much happier and less stressed.

What is your goal for the future

My goal is to continue learning, building my business.  My aim is to earn an income that will allow my partner and I to travel overseas more.

If you had one piece of advice to give other virtual assistants, what would it be?

Sit down and write a list of the tasks you really enjoy doing.  Then offer these services to your clients and go for it.

Author’s Note:  Sarah is a long-term member of 121 Temps.  It has been a delight seeing her grow her business, her confidence, and skills to where it is today.  Sarah demonstrates the benefits of moving out of your comfort zone to gain the many benefits of working from home.

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