We get many enquiries in regards to working as a virtual receptionist. Generally there are 2 options for you.
In this option you work for a company that offers these services.
Generally, you are paid for the time you are on a call and the amount you make depends on the number of calls that happen while you are on a shift. It can be an inconsistent income stream and you definitely need other work to make it feasible. However, it is flexible and you roster on when it suits you. If it is a 24/7 service then you can also work weekends and public holidays. However, you may find the phone quiet during these times so try and pick times that are within business hours to make sure you earn as much as you can in the shift.
The other point to take into account is that there will be different technology to learn depending on the service. In addition, if you work for one service it is unlikely that they will be happy for to work with one of their competitors. There are plenty of these services available, just do a Google Search and then contact the companies to see if they are taking on call operators. Also ask if you need to do any “sales” or telemarketing as you may not be prepared to do this.
This is where you hire in the technology you need to identify calls that are made to your clients. You would answer calls on behalf of several clients using virtual PBX system with a hunt group option. There are certainly plenty to choose from these days but make sure you do your due diligence and test it out before committing to any long term contracts.
Some of these services can either give you VOIP lines to make calls or forward calls to your mobile or landline. They can even give you an actual phone set or softphone (or both).
As your business grows you can also bring on more operators to help you cover the time you need to answer the calls.
With this type of business you need to be available to your clients and at the same time make sure you can offer a high quality service. You will also need to answer calls and not send them to voice mail (as much as possible).
There are things to consider with both options and certainly you can start small with 1 client for option 2 to see if it is something that you want to do
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