The Virtual Assistant Handbook for Australians

virtual assistant handbook

Planning, Compliance, Finance, Marketing, Social Media, Policies, Technology and Customer Service.  

There is a lot to cover when you become a virtual assistant and in particular you must ensure that you comply with Australian legislation and laws.

When you start on this journey it can feel very daunting and isolating. Our eHandbook will provide you with the right steps you need to take to become an Australian-based Virtual Assistant. At the same time, you will have an amazing resource as a reference tool for any questions that may be raised over the course of your business.

The handbook is available online in a secure learning space and includes videos, activities, resources and links to relevant sites and further support PLUS you get lifetime access.

This unique and innovative tool has been developed to help virtual assistants meet all the requirements they need to by law.  The handbook is very comprehensive and covers everything you need to know about operating a compliant and successful business in Australia.

The handbook is unique in that it includes embedded training videos, resources, policies, templates and guides to download.  You also have access to several courses relevant to each topic.  

The VA Handbook will take you step by step from start up to growth phases of your business and all from the one easy to access private learning space.

This handbook is for new virtual assistants looking for help with set up and compliance, planning and marketing their virtual assistant business.  The handbook is also a fantastic tool for existing virtual assistants looking to expand and grow their business.

Handbook Table of Contents



  • Your Exit Strategy
  • Time Management Tactics
  • Simple Business Plan Template


  • Marketing Plan and Profiles
  • Website, Branding, SEO
  • Finding Clients, 10 Channels
  • Converting and onboarding


  • Independent Contractors Definition
  • IP, Trade Marks, Licensing
  • Structure, Insurance, SPAM Act


  • Your own technology, systems
  • Invoicing, bad debts
  • Policies and systems
  • Disaster Recovery
finance budget


  • Budgeting
  • Financial Management
  • Pricing Strategies

Customers & You

  • Client retention
  • Appreciation, Reviews
  • Referrals, Up-sell Tactics, Loyalty
  • Guarantee, social proof
  • Portfolio
  • Workspace set up and OH & S